Nova Samui Resort

Azulai said, "quiet and beautiful place near the center with good service"

Steph said, "The location was great, and breakfast buffet one of the best that we had in Thailand. Staff were very friendly and helpful all the time - we even saw guests hugging them goodbye. The rooms are very spacious compared to others in Thailand and the hotel is in great condition. We would highly recommend."

Beerli said, "The Nova Samui Resort is a nice hotel with all the needed facilities. The cleaning women do an excellent service at this hotel. As for reception their English is too poor and their treatment is not always professional: f.ex. my boyfriend called me several times, he speaks good English, but they didnt understand him, so they didnt put the phone to my room. Sometimes they were in bad moods too and they let the guest feel that.They offer room service, but when there is Valentines day or Chinese New Year, they just tell you on the phone that you can order nothing (my 7year old son and me were lying in bed with strong brochitis and they knew that.)"

nicholas said, "Positives : excellent pool area and bar, friendly staff and guests, secureNegatives : lots of stairs up to rooms, about 1 km from main clubs in chaweng beach - but there is a free shuttle there every 30 minOverall: would return to this resort"

Charlene said, "Horrible place, what a disaster! The outside of the hotel looks like the pictures, but don t be fooled by this! Firstly, its next to the Cheweng Lake which was a mistake we made as the lake is horrible and stagnant so a lot of mosquitoes around. Staff very unfriendly and no customer service at all. They gave us a room at first which faced the road and had a horrible view. They then changed our room after we complained to one facing the pool, which was the only other view they had and much better than the road view so we took it. The room smelled stale and mouldy, we even bought an air freshner! I don t think they replaced their matresses since the time they opended, they were so soft and very bad for the back. My husband got very bad back aches due to this. The worst of all was that they were doing construction work in the room directly above us! We could see this from the pool and were quite upset that out of all the rooms in this hotel that they gave us this one with the above room being renovated on every morning. We couldn t be bother to complain as the staff were not approachable and just went through the 4 days trying to be out of the hotel most of the time. Breakfast was awful and half the time the burners were not even on to keep the food hot. The location is on a very busy inside road and it was a little bit dangerous to cross sometimes. The beach was about 10 mins away and the hotel drops you there whenever you need. But we just decided to rent a bike for our stay instead. We did extend our stay but not in this hotel, we moved to the beach area. I don t recommend this hotel at all."

Betsy said, "After volunteering for a month at an animal sanctuary with little to no amenities - Nova Samui was a godsend. The staff were friendly and accomodating. I greatly enjoyed laying by the pool for the afternoon doing nothing - but having a wonderful massage and a hand delivered, ice cold fruit smoothie! They also offered complementary rides to the beach every half hour.The room was clean and comfortable with character. I would have good value.lovely pool and very friendly staff.rooms cleaned daily as advertised,and plenty of hot water.hotel is quite new and well mantained.food basic but acceptable.bar closes early and not much entertainment put on by the hotel,but nightlife is 5 mins away via free shuttle service.would recommend this hotel."