Phuket Merlin Hotel

Vanu said, "It is a good place to stay. Nice service. Clean rooms. I did not get a chance to eat lunch or dinner so cannot comment on the food. But did have breakfast which was ok.If going for a vacation then its a good place, not far from most of the attraction places"

Mr. said, "Nice and relaxing hotel. Ideal for brief stops in Phuket."

Catherine said, "MY husband & I enoyed our vacation in Thailand. This trip would have been perfect if not for the unprofessionalism of the staff at the Phuket Merlin. We left Phuket with a bitter taste in our mouths. We had a problem concerning our bill. The hotel charged us $60 for a 5 minute international call. The front desk personnel insisted that the call ran for 54 minutes. We asked the manager to help us settle the problem since they were clearly not empowered ( nor capable) of making decisions. They lied to us telling us that the manager will be attending to us shorly. They kept telling us to wait for 30 minutes only to find out that the manager is away for the holidays. They just stood there until we gave up as we have a flight to catch. This is the worst hotel anyone can stay in. The staff would pretend not to understand nor speak English if there is a problem. They even laughed after we left the front desk. DO NOT EVER consider staying in this hotel. The famous Thai friendliness & hospitality that we have experienced in other hotels was never felt or seen in this place. BEWARE OF THE PHUKET MERLIN! DO NOT EVEN SEND YOUR WORST ENEMY IN THIS HOTEL!"